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FAQ

  •  Will my jewelry tarnish or turn my skin green?

No. All of our jewelry is anti-tarnish, hypoallergenic, and waterproof. You can wear your pieces while you swim, sweat, and shower without stressing. We use an innovative method of gold plating called PVD that makes our pieces durable and resistant to tarnish.

  • Is there a warranty on my jewelry?

Yes. Our Stay Golden promise is a 1-year warranty that protects your jewelry against any signs of tarnishing or discolouration. If this does occur, we will replace the item with the same item or another item of your choice of equal or lesser value. Read about our 'Stay Golden' Promise here.

  • I have sensitive skin, is your jewelry hypoallergenic?

Yes, all of our jewelry is nickel, lead, and cadmium-free, so they're safe for sensitive skin and ears.

  • Can I wear my jewelry in the shower, pool and ocean?

Yes. All of our jewelry is waterproof. If you swim with your pieces, we just suggest giving them a rinse with freshwater afterwards and thoroughly drying. We do not recommend wearing pieces with cubic zirconia settings in water as the water could potentially cause the stones to lift and fall off.

  • Do you ship worldwide?

Yes. We ship worldwide. You can read through our shipping policy to see shipping rates and times for your country.

  • Do you offer free shipping?

Yes. Shipping is free on all orders with a subtotal of $75.00 CAD (before taxes and discounts) Free shipping is applied automatically at checkout for qualifying orders.

  • Do you offer local pickup?

Yes, local pickup is available in Georgina, Ontario, Canada. You must select this option at checkout. You will receive a detailed confirmation email once your order is ready for pickup.

  • How do I find my ring size?

There are two different methods that you can use to find your ring size. Our Ring Sizing Guide has step by step instructions. We do not carry half sizes in rings, so we suggest sizing up if you are between sizes. 

  • My rings don't fit, can I return them?

Yes. You have 30 days from the order date to contact us to initiate a return. Please view our Refund Policy for more information. 

  • Can I cancel or edit my order once it's been placed?

No. Orders cannot be cancelled or edited once they are placed. We work hard to fulfill and ship out orders as quickly as possible. Please make sure to apply any discount codes prior to placing your order as we are unable to adjust this once your order has been placed.

  • How does Afterpay work?

What is Afterpay?
Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without interest. The first payment is made at checkout.

How do I use Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Instalments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Afterpay?
Afterpay can only be applied to purchases made online at cerisejewelry.com

For more information please visit www.afterpay.com